Powerful Communications Skills
Communications & Customer Care: Zone 4
How to communicate clearly what you mean and how to get your message across with confidence. People can respond to you
more seriously and more positively.
There is no need to keep repeating to people and you can make yourself more understood each time. You will also be able to
ensure that your needs are met and you are able to respond to theirs correctly.
The course entails:
Develop listening techniques as part of communication channel
Methods to become more assertive without being offensive or rude
Tuning in body language skills to persuade others to believe in you.
Learning to increase your Charisma factor
Using Powerful Methods for handling criticism and unwarranted remarks
Taking positive steps to solve problems and eliminating conflicts
Using Modern Technology for Better communication and control